Shipping and Returns
Shipping
We’re upgrading our systems to serve you better, which may result in slight temporary shipping delays, processing of returns, and a temporary pause on specialized features like Store Pickup, Customization, and Gift Options. Thank you for your patience during this exciting transition!
Shipping Methods & Rates
Free Standard Shipping is offered on orders over $75 before tax and after discounts. Orders shipping to Alaska, Hawaii or the US Virgin Islands are not eligible for Free Standard Shipping. We do not ship to Puerto Rico.
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays.) Orders placed after Friday at 12:00 PM PST will be shipped the following business week. Our standard shipping carrier is UPS. We kindly ask that you anticipate 1-2 days of processing your order and 4-10 business days for standard shipping once processed. Please be aware that shipping estimates given at checkout do not account for order processing time. Orders to Alaska, Hawaii, and the US Virgin Islands take 4-6 additional days. Please select the shipping option that best suits your delivery needs during "Checkout."
| Shipping Methods | Transit Times |
|---|---|
| UPS Standard Shipping | 4 - 10 Business Days |
Terms of Shipping + Delivery
For orders shipped to Alaska, Hawaii, APO/FPO and PO Box, please allow 10 to 14 business days for delivery. Due to shipping regulations, orders containing any Restricted Products are only eligible to be shipped using Ground delivery. We do not ship to Puerto Rico.
International Orders
For shipments outside of the United States please check with a Sephora in your region or Cult Beauty UK which ships internationally.
Shipping Confirmation
Upon checkout, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm the shipment of your order. The shipping tracking information will be included in that email so that you may check the status of the order at your convenience. Should you have any questions about your order status, please contact us.
Report Other Problem
If your order is missing a product, contains a damaged item, or you have other concerns, please contact us. To expedite your request, please have your order confirmation number in the subject title and attach any photos you may have of the issue.
We will always do our best to accommodate your concern as efficiently as possible.
Returns
If you are not completely satisfied with your order, we accept returns of any Youth to the People purchase within [return policy] days of the transaction. Simply click here to initiate a return and generate a pre-paid label. Please pack the item(s) to be returned in the original packaging if possible and include the return packing slip included with your return shipping label with any return. Please use our contact form for any inquiries.
Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. Order credit along with an $8 deduction to process the return will be issued to the original payment method and you will be notified by email.
If you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online before sending. You will receive a copy of your invoice to enclose in the return package and prompted to provide a reason for your return. To ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number.
If you purchase Youth to the People products from unauthorized retailers or other unauthorized sources, we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you require further information regarding the return of any Youth to the People products, please contact us here; it would be our pleasure to assist you.
Please note that final sale items, engraved items, promotional gift items, and e-gift cards are not eligible for return.
