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Frequently Asked Questions

Products


How do Youth To The People products differ from other skincare brands?

We believe that the products you put on your skin should be as whole, clean and packed with nutrients as the food you put in your body. Harnessing powerful antioxidants and phytonutrients from cold-pressed plant extracts, Youth To The People combines superfoods and science to keep your skin as youthful, vibrant, and full of life as you are.

What skin types are Youth To The People products suitable for?

Our products work wonderful with all skin types whether mature or young, oily or dry. Youth To The People likes to focus on creating products that bring youth to all.

Are Youth To The People products safe to use during pregnancy?

Our products are 100% vegan and formulated with clean ingredients. We provide our full ingredient listings on our site, and recommend that you review them to determine if our line works with your pregnancy plan.

When is the next product launch?

We will be coming out with new products soon. Subscribe to our email list in the footer of our website to be the first to know!

Do you test on animals?

Never. Our line is 100% vegan and cruelty free. We love our animal friends and will never test products on them.

What is the shelf life of Youth To The People products?

All of our products have a 2-year shelf life from production and a 12-month shelf life once the product is opened. If you have any questions, please reach out to us at info@youthtothepeople.com with the lot number located on the bottom of the product and box.

What temperature should Youth To The People products be stored?

Products perform best when stored at room temperature, and out of direct sunlight. It is best to ensure that the room does not exceed 80 degrees or drop below 40 degrees.




Orders


How can I check the status of my order?

You can check the status of your order by logging on to your Account page. In addition, you will receive email notifications when you order has been confirmed, shipped, and delivered.

Can I use multiple promo codes at checkout?

Only one promo code is permitted per order.

How do I cancel my order?

If you would like to cancel your order, please email info@youthtothepeople.com with your order information.




Shipping


Where does Youth To The People ship?

Youth To The People currently only ships to the US and outlying islands. For a list of countries we are sold in please visit www.sephora.com/international-websites.

We are looking forward to bringing Youth To The People to the rest of the world. Tag @youthtothepeople on instagram to let us know where you live!

How long will it take for my order to be delivered?

We offer Free Standard Ground Shipping on orders $50 or more, and the following shipping options for all orders:

Shipping Method Transit Time
USPS Priority Mail
3 - 5 business days
FedEx Ground
3 - 5 business days
FedEx 2-Day
2 business days
FedEx Standard Overnight
1 business days

 

When will my order ship?

All orders will be processed and shipped out the following business day. If you are having issues with the tracking, feel free to reach out to info@youthtothepeople.

See additional information here




Billing


When will my credit card be charged?

Your credit card will be charged within 24 hours of placing your order.

What types of payment do you accept?

We accept MasterCard, Visa, American Express, Discover, Apple Pay and PayPal.




Returns + Exchanges


What is your return policy?

All returns must be processed within 30 days of receiving the order. Please include a copy of your original invoice and send them to the address below. Once we receive the product you will be refunded.

ATTN: Returns Dept.
Youth To The People 
777 S Alameda Street, 2nd Floor
Los Angeles, CA 90021

How will I be refunded?

You will be refunded to your original form of payment.

How long does it take to process a return?

Refunds usually take 3-5 business days to show up on your statement.

See additional information here




Something Else?

Feel free to email us at info@youthtothepeople.com